By CHRISTIAN WAKEFIELD, Cebu Gold Star Daily Reporter
THE Department of Labor and Employment in Central Visayas (DOLE) yesterday announced that 25,000 jobs in the business process outsourcing (CPO) industry, popularly known as the call center industry, will be available in Cebu in the next quarter.
But DOLE 7 Regional Director Elias Cayanong stressed that there is a huge lack of BPO workers in Cebu as the call center industry here can only accommodate 10 percent of the foreseen growth in clientele.
“The number of clients for the call center industry in Cebu has grown by 30 percent but we can only accommodate 10 percent more clients,” said Cayanong during the signing of memorandum of agreement (MOA) that established the IT and BPO Tripartite Council in Cebu.
Cayanong said that DOLE 7 has been conducting consultation with BPO stakeholders to come up with some opportunities to improve considering that 25,000 jobs are expected to open up here in the next quarter.
He said one of the areas that need to be improved is the strengthening of training program for call center agents to ensure that the available vacancies will be filled up by qualified employees.
BPO industry insiders said Cebu should make the immediate move to reach out to the opportunity of the projected 60 percent increase of global clientele and must ensure that the skill set of people will be improved as it impacts the industry.
The MOA that established the IT and BPO Tripartite Council in Cebu was signed by Cebu Governor Gwendolyn Garcia, Dir. Cayanong, and representatives from Aegis People Support, and the Cebu Educational Development Foundation for IT (Cedfit).
The tripartite council provides venue for displaced workers to find work in the IT and BPO industries as the government and the industry work hand in hand in further promoting the two industries here, said Cedfit Executive Director Bonifacio Belen.